Returns & Refund Policy
Our Commitment
We prioritize customer satisfaction and review all return or refund requests case-by-case.
What We Cover
You may qualify for a replacement or refund in these situations:
- Damaged or defective products
- Lost packages
- Shipping errors
- Branding or manufacturing defects
How to Request a Return or Refund
Email us at info@oriabotanica.com with:
- Your order number
- Description of the issue
- Photos or a video clearly showing the problem
Our support team will guide you through the next steps.
Non-Refundable Situations
- Items refused at customs due to unpaid duties
- Failed deliveries caused by incorrect shipping details or missed attempts
- Orders already in processing (cannot be canceled or changed)
- Hygiene-sensitive products unless damaged or defective
Refund Timeline
Approved refunds are issued to the original payment method. Processing times vary by payment provider